Your Options

UPDATE: West Ham United has reviewed its 2020/21 Season Ticket renewal process and is pleased to confirm a further option has been provided for supporters ahead of welcoming them back to London Stadium.

The Club stated it would closely monitor Government and Premier League guidance around the return of supporters to matches and remain flexible to what is an ever-changing situation, while we have been continually reviewing feedback following constructive initial discussions with representatives from a variety of supporter groups and the FSA. We have listened to that feedback and are committed to continued dialogue on matters that are important to fans, particularly around those who have been required to shield, as well as further meetings as and when more detail is known regarding supporters returning to London Stadium.

At this moment, we anticipate there may be a gradual or staggered approach enforced when allowing supporters to attend home matches at London Stadium during the 2020/21 season, which is due to start on Saturday 12 September.

In line with our approach to make our Season Ticket renewals as flexible as possible for supporters, we are pleased to confirm the addition of a third option, which is for those supporters who might be hesitant about returning to matches at this uncertain time. Therefore, the following options are now available:

Option 1
Renew now to enter an automatic ballot for matches with social distancing in place

In the event of matches with social distancing in place and a restricted number of supporters present, we will adopt an automatic ballot system.

We will communicate further details regarding how the ballot system will work once more details are known. However, an automatic ballot system will ensure Season Ticket Holders can attend an equal number of matches. And if you are not selected in the ballot, you will be automatically refunded. If you missed out in the previous ballot, you will be prioritised for an upcoming match.

We will also work to ensure that families and groups of supporters who attend together can do so through the ballot process, in line with social distancing, and more information on this will be shared in due course. For every match we are unable to welcome you to London Stadium in the 2020-21 season, due to COVID-19 social distancing measures, we will automatically refund the pro-rata value of the match to the pay holder’s card or account within 30 days of the fixture taking place. This will give Season Ticket Holders the best chance to be one of the first fans to cheer on the team at London Stadium again, when supporters are permitted to attend. Supporters who are shielding or are personal assistants can purchase their seat and complete a medical exemption form for games on a match-by-match basis.

Option 2
Renew now and transfer your Season Ticket to a friend or family member for either part of or the full 2020-21 season

We fully understand that some supporters may be hesitant about returning to matches due to COVID-19 and we want to support you during this uncertain time.

Your safety and wellbeing is our first priority when attending matches at London Stadium and we can assure you that we are already working with our stadium partners on plans for when supporters can return to matches. We recognise that there may be additional questions around attending fixtures and we will be happy to discuss any concerns you may have personally, through our Ticketing or Supporter Services teams.

If supporters have concerns about attending but wish to renew in full as per option 1 in order to retain the option to return as soon as you are ready to, you can also transfer your seat to a friend or family member for either the full or part of the 2020-21 season. Requests to do this must be placed in writing to the Ticket Office by the named Season Ticket Holder, in line with current social distancing guidelines. This offer applies for one season only, with the Season Ticket to be transferred back to the existing holder for the 2021-22 season.

Option 3
Secure your seat for a part-payment of 30% (supporters who have retained Club Cash from the 2019/20 Season can use their credit towards this payment and have the comfort of retaining their existing seat)*

Season Ticket Holders who wish to wait for further information before returning to matches but want to secure their seat, have the flexibility to make a part-payment of 30% of their Season Ticket cost with the view to returning to games during the course of the season.

With many Season Ticket holders already retaining 25% Club cash credit from the 2019-20 season this means in many cases just a small additional payment will secure your seat for the 2020-21 season. Once a 70% capacity or upwards is permitted for Premier League matches at London Stadium, you will have the option to purchase the remaining pro-rota value of your Season Ticket should you wish to and enter the automatic ballot. Equally, if you should decide at that point you don't feel ready to return this season you will be given the option to offset your 30% part-payment against your Season Ticket for the 2021-22 season.

*Please note this option assumes you do not wish to return to matches immediately and, therefore, you will not be entered into the automatic ballot for matches until you determine your option should capacity reach 70% or above. In the event that a capacity of 70% or greater is not permitted at London Stadium during the 2020-21 season, your 30% part-payment will be offset against your Season Ticket for the 2021-22 season.